1. Definitions
    1. The terms "we", "our", "us" refers to Masakini Theatre Company Sdn Bhd.
    2. The terms "you", "your" refers to the person who is making the purchase.
    3. The terms "video", "videos" refers to online streaming videos.
  2. Pricing and Availability
    1. We reserve the right to change the prices of any or all videos without any prior notice. Please refer to the latest prices listed on our website prior to any purchase.
    2. We reserve the right to add or remove any or all videos from our website without prior notice. Please refer to our website for the latest list of available videos.
  3. Payments and Refunds
    1. We currently accept payments via Paypal. You may make payments from your Paypal funds or credit card via the Paypal secure payment gateway.
    2. All payments are non-refundable, as the videos are intangible items.
    3. You agree not to make any refund claims, disputes or chargeback via Paypal or your credit card company with regards to your purchases of the videos.
  4. Connection and Access
    1. We recommend a minimum broadband connection speed of 1Mbps for a relatively smooth streaming playback experience. Lower connection speeds may result in lags or jitters during playback.
    2. We advise you to watch the video preview clips to determine the quality of playback with your internet connection. The purchased full length videos are in a similar format to the previews and should playback in a similar manner under normal conditions.
    3. We make every effort to ensure all videos are accessible at all times for viewing and quick loading and efficient streaming. However, we cannot guarantee uninterruptable availability due to several factors beyond our control. This could include such factors as your own local network, your ISP's network and connectivity, international link issues or network congestion and so on.
    4. Each video has a validity period which is listed during the order process. As an example, a video which has a 1 day (24 hours) validity means that you have 1 day (24 hours) to watch the video.
    5. The validity period starts from the time of your first successful login session to watch the video. Please note that it does not start from the time of your purchase.
    6. You may login multiple times to watch the video during the validity period.
    7. You may watch the video multiple times during each login session within the validity period.
    8. We have measures in place to prevent unauthorized access, abuse and unnecessary bandwidth usage by third parties who have obtained the access credentials without actually purchasing the video. These measures should not affect your ability to view the videos multiple times.
    9. Your access credentials such as the video link, username and password will be emailed to you upon receipt of full payment.
    10. You agree not to disclose or share the access credentials with any third parties.
  5. Copyright and Restrictions
    1. All copyright and trademarks mentioned on our website and of the videos belong to their respective owners.
    2. Your purchase entitles you the right to watch the video at the provided access link using the provided access credentials for the stipulated validity period.
    3. Your purchase does not grant you any sort of ownership rights or copyrights of any means to the videos.
    4. You agree not to make any copies, reproduce or redistribute the videos in any shape or form using any means or methods.
  6. Privacy Policy
    1. Any personal details you submit to us during the order process will be kept private and confidential and will not be disclosed to any third-party.
    2. We may use your details to contact you to follow-up on orders, payments or to inform you of new products and services.
  7. Liability and Termination
    1. We will not be responsible for any loss or damages of any kind arising from the connection to our website or the use of any of the products purchased on our website.
    2. We reserve the right, without any prior notice, to revoke access to any or all videos you have purchased if we find that you have violated any of our terms and conditions.
  8. Changes and Amendments
    1. We reserve the right to change any content on our website without any prior notice.
    2. We reserve the right to amend these terms and conditions without any prior notice. You are responsible to ensure you read the latest terms and conditions prior to any purchase on our website.

Last update: 02 Oct 2012